Frequently Asked Questions
What happens if the goods arrive later than agreed?
At Destineti, we are experts in urgent door-to-door deliveries with our “Right Now” service. In the unlikely event that your goods arrive late, we will immediately investigate the cause and keep you informed. If the delay is significant, we will offer compensation or a rate adjustment, ensuring a satisfactory experience.
What should I do if the goods arrive damaged?
If you detect damage to the goods upon receipt, it is crucial to note it on the CMR document. We also ask you to send photos and any other evidence supporting the claim to verify that the damage occurred during transportation. Our team will handle the compensation process quickly and efficiently.
How can I track my shipment?
If you detect damage to the goods upon receipt, it is crucial to note it on the CMR document. We also ask you to send photos and any other evidence supporting the claim to verify that the damage occurred during transportation. Our team will handle the compensation process quickly and efficiently.
What is the estimated delivery time of my goods?
Our “Right Now” express service guarantees fast deliveries. Delivery time varies according to distance, but in general, deliveries can be completed in a matter of hours. We will provide you with an accurate estimate at the time of booking.
What happens if there is no one to receive the goods?
If no one is available to receive the merchandise, our driver will leave a notification and coordinate a new delivery attempt. You can also choose to pick it up at a nearby point or reschedule the delivery, with additional charges for waits or rescheduling.
Is it possible to change the delivery address once the order has been shipped?
If you need to change the delivery address after shipment, please contact us as soon as possible. We will do our best to reroute the goods, although this may cause a small delay and may incur an additional cost.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, bank transfers and electronic payments. All payments are processed securely to protect your information.
Do you offer any kind of warranty or claims policy?
Yes, all goods transported by Destineti are protected during the journey according to the CMR agreement.In addition, we have additional insurances that provide extra coverage for your peace of mind.
What kind of customer service do you offer?
We are committed to high quality customer service, available 24/7. You can contact us by phone, email or live chat. We make sure to attend to all your inquiries quickly and effectively.
Can I schedule a delivery for a specific date?
Yes, you can schedule delivery for a specific date. Indicate this during the booking process and we will make sure your goods arrive just when you need them.
What types of vehicles and services do you offer for freight transportation?
At Destineti, we have a diverse and versatile fleet to meet any transportation need:
– Destineti S Van: Perfect for transporting small goods that require urgency and flexibility.
– Destineti Perfomance closed vans: Ideal for goods up to 1,200 kg and with volumes of maximum 4.2 m x 1.3 m x 1.8 m, capacity for 5 pallets. We transport the load without compromising speed.
– Destineti Cargo L Cart: Large volume, up to 8 pallets with a maximum weight of 1,100 kg. Ideal for bulky loads and/or requiring protection during transport. Rear loading, side loading and some with lifting platform. Load dimensions: 4.2 m x 2.1 m x 2.1 m x 2.1 m.
– Destineti Cargo XL Cart: Ideal for extra-large goods ensuring efficient transport.
– Destineti Pro X Minitir: For loads up to 3,000 kg and capacity for 16 pallets. Some equipped with lifting platform. Load dimensions of 6.0 m x 2.4 m x 2.3 m.
– Destineti MAX FTL (Full Truck Load): If you want to hire the full load, the vehicle is dedicated exclusively to your shipment. Ideal for large volumes, for urgent, direct and non-stop transports.
– Destineti FLY On Board Courier: For ultra urgent shipments. Personalized and exclusive transport. We ensure the fastest possible delivery.